Elevēo simplifies contact center operations, providing
critical insights faster, enabling you to optimize forecasting, operational excellence & agent
engagement.
Workforce Management
Schedule the right number of people, with suitable skills, at the right
time. WFM features
multi-skill, multi-channel forecasting and scheduling for both short and long-term planning.
Access interactions, perform reviews and manage agent behavior from
within a unified interface.
View analytic reports, configure Data Export, and leverage Speech Recognition and Survey
data.
Administer your organization’s Voice and Screen recording architecture.
Manage media lifecycle,
recording policies and implement organizational compliance requirements.